NAZDAQ Support Agreement

Getting the best support for your NAZDAQ products

We at NAZDAQ are proud of being part of your success and wish to continuously improve the products we provide for Baan users. To show our commitment to you, we annually issue 2-3 new versions of every NAZDAQ product and offer them for free for customers with a standard maintenance agreement. Users love the new functionality provided by our products. You may even be forced to upgrade to eliminate a bug in an earlier version or because security in you organization is getting tightened.

The following are the support packages we offer to our customers:

Standard Service Agreement

Receive downloads for all new versions released in the period of the maintenance contract.
If you are upgrading from Baan IV to BaanERP or Infor ERP LN, receive a replacement copy of the same product you have licensed.
Ask questions related to problems or new versions via email/phone.

Premium Service Agreement

Includes "Standard Service Agreement" options with the following additions:

The NAZDAQ team will provide file conversions, logo and cover-page tuning and possibly WebEx installation for every new version released in the period of the maintenance contract
Get your own feedback into the features to be added in the next version of the product
One instance of Customization for the NAZDAQ product. Limited to one day work a year.
Three hours of WebEx training a year
One free test/dev server license for every licensed product under Premium Service Agreement

Additional Services Provided

Specialized versions working for non-standard environments: Linux, WebTop, Baan ASCII, BaanIVb
Customizing the NAZDAQ products
On-site implementation
Webex installations
Webex Training Classes
Customized Macros

Please contact us today to learn more about how we can best support your NAZDAQ products