b2Mail-Merge has helped us become more efficient and customer friendly; saving us time and giving the customer information on what they have ordered. This is all achieved for an acceptable price which is earned back quickly.
Lieneke Huinder, Application Manager
at Gallagher Europe About Gallagher
Gallagher is the largest quality brand in electrical fencing and offers a first-class product at a good price-quality ratio as well as a first-class service. How do Nazdaq products fit your IT Strategy?
One of our IT strategies is to improve our IT system users’ efficiency and productivity to help them provide better service to our customers. NAZDAQ products have increased our efficiency, reduced our costs and enabled us to become more customer friendly What are the benefits you gained from using the product(s)?
The benefits we gained includes
Do NAZDAQ products provide value for money? What was the ROI period for this investment?
Definitely NAZDAQ'S products provide value and therefore we are implementing it throughout our sales offices in Europe, most of them are using NAZDAQ products now. An ROI of ½ year should be possible. |
What was the need that drove you to look beyond what Baan / ERP LN has to offer?
BaanIV is limited in opportunities to email documents to customers. There is the option to store an email address in customer maintenance, but there is no standard Baan solution to use this email address for mailing documents directly out of Baan to, for example, customers. Did you Check Competitors’ Products?
Yes, we did check Hidox FormDesigner, but creating a report with this application is far more complex than What drove you to choose NAZDAQ product(s)?
The ease of use (for example, creating a report is simple), the help that was provided when testing the product and the cost of the product. Furthermore, it is easy to use for end users. Did the product(s) fulfill that need and how?
Yes it did. With b2Mail-Merge we now send order acknowledgements to our customers. In addition, an order confirmation with the availability date of the products ordered is now sent to the customer directly after entering the order in Baan. Before we used b2Mail-Merge, this information was only available for the customer when receiving his order (on the packing slip) What were the users' reactions after installing the product?
At first there is the fear of the unknown, but once it is set up and users' see how it works they are very pleased with it How frequently does your company use NAZDAQ product(s)?
We use b2Mail-Merge on a daily bases What is your satisfaction level from,
Would you recommend NAZDAQ's tools to other companies?
Yes |
Increased efficiency: using email to send invoices instead of sending them by post.NAZDAQ is a world leader in add-ons for ERP systems, specialized in Add-ons for Baan and Infor ERP LN. The Nazdaq tools enable E-mailing, faxing, archiving, printing documents like POs & Invoices, and allow an easy way to convert reports to Excel, Word, PDF HTML and XML Serving more than 300 Baan and ERP LN users worldwide
 Check our site today for the latest about our tools for Baan and Infor ERP Ln in www.nazdaq-it.com |